Privacy Policy
Last Updated: July 24, 2025
Vortex Air HVAC (“us”, “we”, or “our”) operates the VortexAirHVAC.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve our service to you. By using the Service, you agree to the collection and use of information in accordance with this policy.1
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our HVAC and refrigeration services to our valued customers in Orem, UT, and the surrounding areas.
Types of Data Collected
1. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
- First and last name
- Phone number
- Email address
- Physical address (for service calls and estimates)
- Information you provide in a message or inquiry
We collect this information when you voluntarily fill out a contact form, request a service callback, or book an appointment on our website. All contact form inquiries and callback bookings are processed through our secure customer relationship management platform, LeadConnector.
2. Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data is collected automatically and may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
We use Google Analytics to collect, monitor, and analyze this type of information in order to improve our website’s functionality and user experience.
3. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How We Use Your Information
Vortex Air HVAC uses the collected data for various purposes:
- To respond to your inquiries, questions, and requests for service.
- To schedule appointments for installations, maintenance, or repairs.
- To provide you with quotes and estimates.
- To communicate with you about your service requests.
- To provide analysis or valuable information so that we can improve the Service.
- To monitor the usage of the Service to maintain its security and performance.
- To detect, prevent, and address technical issues.
Sharing and Disclosure of Data
Your privacy is important to us. We do not sell, trade, or rent your Personal Data to others. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
- LeadConnector: We share your Personal Data with LeadConnector to process your service requests and manage customer communications. You can review LeadConnector’s privacy policy for more information.
- Google Analytics: We share Usage Data with Google to analyze website traffic. This information is aggregated and does not personally identify you. You can learn about Google’s practices by going to the Google Analytics opt-out page.
We may also disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Vortex Air HVAC.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
Data Security
The security of your data is a priority. We use commercially acceptable means, including SSL technology, to protect your Personal Data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
You have the right to access, update, or request the deletion of your Personal Data. If you wish to exercise this right, please contact us using the information below.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vortex Air HVAC